When your Mac stops behaving, everything else stops too. The email you needed to send, the file you were about to open, the backup you swore you’d set up — all on pause while you trawl forums and watch spinning wheels.
I’ve been fixing Macs for people in London since the year 2000 — twenty-five years and counting. Homes, small businesses, freelancers, one-person studios, offices of fifteen Macs. I’ll take a proper look, tell you honestly what’s going on, and fix it — or tell you straight if it isn’t worth fixing.
What I actually do
- Diagnose and fix — slow Macs, frozen Macs, Macs that won’t start, kernel panics, full drives, stuck updates, iCloud that’s gone sideways.
- Repair and upgrade — RAM, SSDs, batteries and screens on the machines where that’s still economic. I’ll tell you when it isn’t.
- Migrate and rebuild — PC to Mac, old Mac to new Mac, Intel to Apple Silicon, rescue data from drives that macOS has given up on.
- Set up properly — new Macs, iPhones, iPads and Apple Watches configured so they actually work together instead of fighting each other.
- Secure the things you’d rather not lose — Time Machine, iCloud, Backblaze, password managers, two-factor that you’ll actually use.
- Sort the small business stack — Google Workspace, Microsoft 365, domains, email, shared drives, WordPress, printers that refuse to print.
Why people call me instead of the Apple Store
- I come to you. Home or office, inside the M25, no call-out fee beyond the standard. Your Mac stays where your files, your peripherals, and your second screen live.
- I tell you the truth. If your 2015 iMac’s logic board is failing and it’ll cost more to repair than replace, I’ll say so. If you don’t need what you’re asking me to quote for, I’ll say so. I lose a bit of billable time and keep a client for a decade.
- I’m a specialist, not a generalist. This isn’t “we do computers.” Macs, iPhones, iPads, Apple Watches, Apple TVs. The whole ecosystem, the way it’s meant to fit together.
- I’ve been doing this since Mac OS 9. Twenty-five years of Apple releases, migrations, disasters, and recoveries. You learn a few things.
- Transparent pricing. See the How I Work page for the detail — no surprise invoices.
Who I work with
Small businesses and sole traders
From single-Mac studios up to offices of fifteen or so Macs — designers, consultants, architects, producers, therapists, restaurateurs, tutors. If your Mac is your business, you can’t afford the day it takes to diagnose it yourself. I’ve looked after small-office Mac fleets for years — the machines, the shared drives, the printers, the Google Workspace or Microsoft 365 sitting behind it all.
Home users
People who like Apple kit but don’t want to become the household IT department. I’ll set things up so your partner can use them without ringing you for help.
People switching from Windows
People who’ve been told “it’s all so much easier on a Mac” and discovered that it’s different-easier, not zero-learning-curve. (Often worth a session of Mac training to shortcut that learning curve.)
People who inherited a Mac
From a departed staff member, a sibling, a parent — and need to get in, clean up, or get the data off.
What a long-standing client says
Colin has supported my Macs and iPhones for years. He’s calm, patient, explains things in a way I actually understand, and never tries to sell me anything I don’t need. I trust him completely.
— Juliet Shield, Clinical Hypnotherapist
Pricing
Remote support: £40 minimum, then £60/hour billed in 30-minute blocks. Most small jobs are done in the minimum.
On-site visits (London, inside the M25): £40 call-out, then £60/hour billed by the hour.
Outside London: still happy to come — travel time charged at the standard rate, plus any parking or congestion charge at cost.
See the full How I Work page for the detail — how I quote, how I invoice, what happens if a job turns out bigger than expected.