About
Having studied computers for a few years, I had my first IT job in a call centre in 1999, providing technical support for a large internet service provider. Having been there a year, I was about to invest in my first proper computer to pursue my interests. The obvious choice would have been a Windows PC. Around this time Steve Jobs had returned to Apple and launched the first iMac. Even so, Apple Macs were not yet popular. In spite of this, I bought a Power Mac G4, joined Barry, the only other Mac support technician in the call centre, and the rest is history.
I then worked at a university, maintaining the Mac network, and supporting students and academics. Six years later I had a brief stint, and a reality check, working for a commercial support company, mainly working with architects and artists.
In 2010, I went freelance, creating a website called macsupportedlondon.co.uk. It was a bit of a mouthful (Mac Support London had already been taken..). After a couple of years I rebranded to Mac Thing – the meaning behind it is, when explaining to a Windows user how a particular task differs on a Mac, you might say, “It’s a Mac Thing”.
I optimised my website for search engines, and was soon swamped with enquiries.
A lot has changed over the last 14 years in terms of technology, and as I write in 2024, its progression remains relentless. In order to keep up, I set myself projects that encompass emerging technologies and techniques, as well as my own interests. It allows me a creative outlet, and a fun way to keep learning.
If feel lucky to have met so many interesting people through Mac Thing, and to have learned so much along the way.
